Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit. We will advise you as to the shipping method to use when returning an item. All returns must be clearly marked RETURN and must be sent back to us through the postal system. Items that are received with customs and duty owing will not be accepted and will be returned to you, so please be sure to mark them properly before sending back.
The Doll House Elora strives to offer you the highest quality products at the best possible prices. Your satisfaction is very, very important to us. However, sometimes mistakes can happen, it might be that you ordered the wrong size of an item, or that something arrived and was not what you had thought it would be. Or maybe the item met with misfortune enroute....whatever the case, we will try our best to make things right!
What will happen if an item arrives broken?
A damaged item, will be replaced free of charge by us, just be sure to let us know immediatley upon receipt of the goods. If the packaging is noticeable damaged, we may want you to take photographs so that we can recoup our losses with the shipping company.
What if there is nothing wrong with my purchase but I am just not pleased with my choice?
We want you to be pleased, and will accept returns (please call or email us first for authorization). We don't charge a handling or restocking charge, but you will be responsible for all shipping costs.
What will happen if my order gets lost in shipping?
All of our orders are shipped with insurance. There can be a delay in refunding your credit card, while the item is being tracked by the postal service, but you will never loose out.
What if I order something that is time sensitive and it is delivered too late?
Nothing is a sure thing, there can be delays in shipping time, customs delays, and other variables that are beyond our control.Leave yourself ample shipping time to allow for these variables. If an item is not received when you absolutely need it, let us know, and when it does arrive, refuse shipment. By doing this, shipping will only have to be paid once. If you choose to not accept delivery of an item due to a shipping delay, your credit card charges will be reversed upon the item's safe arrival back to us, less the original shipping costs.
Special orders are non returnable, unless they do not meet manufacturers secifications. All returns must be received in original packaging, in perfect condition, accompanied with your return authorization number and order number clearly marked on packaging to receive proper and prompt credit. Returns without these specifications will not be accepted.
Doll House kits that are shipped abroad and to the uSA are non returnable. Doll house kits are shipped directly from the uSA factories to our uSA customers, and the factories do not accept returns. Make sure the kit you order is the one you want! All items purchased from our clearance sections, are final sale and non returnable. Thank you!